USEFUL LINKS

Below are a list of useful links related to IT services of the University

password

Account & Password

mail

Email

wifi

Wi-Fi & Network Access

report

IT Service Request / Incident Report Management System

services

IT Services Charging & Endorsement Requirement

pdf

Adobe Acrobat Pro DC

it

Information Security

icon design

e-Signatures

m365

Microsoft 365

Account & Password
link

Guidelines on using 2FA [View Guideline]

link

Register Your First Mobile Device for 2FA [View Guideline / Watch Demo Video]

link

Activate Duo Mobile App on a New Phone [View Guideline]

link

Register / Manage your Device for 2FA [Watch Demo Video / Go to Portal]

link

Get Emergency Access Code for 2FA (Account Access without a Mobile Device) [Watch Demo Video / Go to Portal]

Email
link

Outlook Email Client Setup Guides

For Staff, Associate, Department and Project Accounts:
https://ito.hkbu.edu.hk/useful-links/o365-migration/Staff-Associate-Departmental-Account.html#userguide

For Student, Alumni, Student Organisation Accounts:
https://ito.hkbu.edu.hk/useful-links/o365-migration/Students-Alumni.html#userguide

Wi-Fi & Network Access
link

WiFi Setup Guide

IT Service Request / Incident Report Management System
link

User Guide for IT Service Request / Incident Report Management System

link

My IT Service Request

IT Services Charging & Endorsement Requirement
link

IT Services Charging Scheme

link

Endorsement and Approval Requirements for ITO Request Forms

Adobe Acrobat Pro DC
link

Adobe Acrobat Pro DC FAQ

Information Security
link

Staff Handbook of Information Security

e-Signatures
link

e-Signatures (Adobe Sign) User Guide

link

e-Signatures (Adobe Sign) Tutorials

link

e-Signatures Training video (for staff only)