Campus Digest

HKBU educates secondary school students about culture of customer service appreciation 

25 Apr 2019

 
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Under the guidance of the HKBU student mentors, the participating secondary school students act as student ambassadors at Ocean Park
A participating student invites a tourist to give “like” and say thanks to those well-performing members of staff.

The Department of Marketing from the School of Business has partnered with Ocean Park Hong Kong and the Hong Kong Association of Customer Service Excellence to teach secondary school students about the importance of customer service appreciation and its links to service quality.

 

The initiative, which is part of the HKSAR Education Bureau’s Business-School Partnership Programme (BSPP), unites the support of District Development Networks and helps young people in Hong Kong to improve their life planning skills. The BSPP is supported by district school head associations, the federation of parent-teacher associations and other organisations.

 

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